Support

General

What devices can I use to access KWL?

KWL Apps can run on a wide range of devices/platforms.

iPads:

We highly recommend using the KWL App for optimal experience. iPads running iOS 9 and above can install the KWL App from the App Store. Click here to be redirected to the App Store.

Other Devices:

All other devices can use the KWL Web App to access KWL. The Web App (app.kwl.com.au) support details are below:

Browsers:

  • Google Chrome (recommended)
  • Mozilla Firefox (recommended)
  • Apple Safari1
  • Microsoft Edge1
  • Microsoft IE 111 2

1 These browsers do not support offline access of KWL Content. In order to access KWL content when offline, please use one of the recommended browsers.

2 These browsers may not be able to provide the optimal experience while using the KWL App and are therefore, not recommended.

I had KWL previously, what has changed?

As of 2018, KWL Digital moved to a brand new in-house designed system that offers many improvements. The previous system has been decommissioned.

For instructions and events please refer to the table below.

Changes to KWL Digital as of 2018
Platform Event Required Action
iPad app The iPad app will be removed from the app store and replaced by the new iPad app. Download and install our new KWL Secondaryapp from the app store. Uninstall the previous version.
Windows App The Windows app will be removed from the store and replaced by our New Viewer. Users will now access KWL Digital via a browser. To access the new viewer, visit

app.kwl.com.au

Android App The Android app will be removed from the Play store and replaced by our New Viewer. Users will now access KWL Digital via a browser. To access the new viewer, visit

app.kwl.com.au

Browsers: Chrome, Safari, Firefox, Internet Explorer, and Edge The old Webviewer will be removed and replaced by our new viewer. Users can access the new viewer at app.kwl.com.au it is recommended users bookmark this address.

The discontinued viewer will redirect to this address and will no longer be accessible.

"Other KWL Offerings" - What is this?

Each user is given entitlements to specific KWL Digital Secondary content that corresponds with the needs and wishes of the school. The KWL “Other Offerings” section simply informs the user of the other year level titles that are available to the school students and staff.

If you have reason to believe that you have not been given access to all titles that you need, please make contact with your school Religious Education Leader.

Do you have KWL Digital for Primary students?

Not yet. We’ve been working hard on KWL Digital for Primary schools. We actually started at the beginning of 2016. Our aim is to begin trialling content with some primary schools around mid 2018. When we’re ready to trial some content, we will make the announcement and contact those who have expressed interested on the KWL digital primary page. If all goes well we hope to make it commercially available for the 2019 school year.

Do you have a privacy policy?

Yes. It can be viewed here – https://www.kwl.com.au/docs/privacy-policy.php

How-to

How do the students and staff access KWL Digital?

Once you have ordered, supplied school data and nominated a notification date, your students and staff will be sent an email with the account username and password and links to the iPad app and Web app. They then simply click the link and use the supplied access credentials to login. It’s very straightforward.

Using the KWL App - Preview

I just received my access credentials email, where do I start?

Select the KWL App from the email. For iPads download the app from the app store.

Enter your username and password to sign in.

The home screen contains all available content.

Select from the section covers.

Select start reading or view the section contents.

Navigating the new app?

Almost all our navigation is located in the left sidebar as well as previous and next located at the end of each section.

Selecting the ? icon with display information on what each button does.

You can navigate to different content via the home screen or the menu (top-left).

Selecting Search will allow you to navigate directly to a section or topic.

What are all the buttons on the sidebar and do they have keyboard shortcuts?

Menu – Navigate Contents, favourites, notes and app settings.

Search – Find search terms across our content. Ctrl + Alt + S.

Full Screen – Declutter your screen, best for laptops and smaller screens.

Font Sizes – Adjust fonts to your preference.

Next & Previous – Navigate through sections. Ctrl + Alt + > – Next, Ctrl + Alt + < – Previous.

Share – Send a link of this content. Ctrl + Alt + L.

Favourite – Save this content to your favourites. Ctrl + Alt + F.

Help – Information based on current view. Ctrl + Alt + H

How can I make annotations?

To make a note or annotation simply select/highlight the word or more.

An annotations button will appear, select this.

Enter your comments and press save.

The highlight will remain where you have made any comments.

Where do I find my favorites and previous annotations?

Select the menu button (top-left) this will open the menu displaying the content in KWL.

Across the top are three buttons. Content, Favourites and Notes.

Select from these to display the relevant content.

You can also remove Favourites or Notes individually by selecting the cross on each entry.

Notes can be exported by selecting the Download Annotations button.

Sales

What is the price of KWL Digital for Secondary?

All KWL Digital student accounts are $9 regardless of any multiple year level access.

Can I get a quote for KWL?

If you require a quote please email us at support@retexts.freshdesk.com, please include the number of items you require and the delivery address, alternatively you can fill out an order form to find out the cost.

What content is available on KWL Digital?

  • Currently the KWL Secondary content is available on the digital platform. Development has begun on a KWL Digital Primary school resource. If you would like to express interest in KWL Digital Primary please leave your details here.

If I choose KWL Digital will I get all the same content as the printed edition?

Yes and much more!

As of 2018, KWL Digital has moved to a brand new in-house designed system that offers many improvements upon the first iteration. The new Web App and iPad App now have…

  • Offline syncing of content with Chrome or Firefox browsers (iPad app is ‘shipped’ with all content)
  • Works on Windows & Macs*
  • Search – and year level filtering
  • Easily Share links to content
  • Favourites
  • Annotate content with study notes – and export all annotations
  • Font size zooming
  • Use any device – any size monitor – any resolution – any size window with our responsive layout
  • Interactive content to deepen level of engagement with the resource
  • Enrichment Resources (interactive expansions of existing book themes)
  • All content updates added seamlessly ‘on the fly’.

We’re listening to your feedback and constantly working to improve the your experience.

* Use of Chrome browser is strongly recommended

Can I trial KWL Digital before purchasing?

Yes. We welcome and invite new schools and organisations to trial our KWL Digital resources in order to discern if it is suited to your school. We offer a one year trial for both student and staff members free of charge. Please contact our office or fill out an order form, stipulating a request for a trial in the comments section. We request that an IT contact is listed on the form in the case the need arise for liaison.

I don’t have exact numbers of students yet, can I order with approximate numbers?

Yes you can order with approximate numbers. We can correct the numbers later from the school data you supply us with.

Can my students have access to other year level content?

Yes. By default, each year level will be allocated their corresponding year level content. And any year 11s & 12s are given both ‘Catholic Studies’ & ‘Catholic Ethical Thinking’. However, we can supply multiple year level content to specific year levels upon your request for no extra charge. i.e Year 7 having access to year 7 & 8 content. We ask you to specify multiple year level content access in the order form. If not supplied there, you can inform us in subsequent correspondence or in your school student and staff data spread sheet.

Our school is in NSW. What access are our students given?

Given the changes in the RE curriculum in the Sydney Archdiocese, we’ve agreed to supply all students in NSW Catholic Secondary schools with the following…

  • Year 7 – have access to Year 7 & 8
  • Year 8 – have access to Year 7, 8, 9 & 10
  • Year 9 – have access to Year 9 & 10
  • Year 10 – have access to Year 9 & 10

What Enrichment Resources have you published?

In additional to the various year level content, the RE Texts agency has been busy writing new and interactive content that complements the existing year level content. We call them ‘Enrichment Resources’. Having commissioned a brand new system for 2018, we’ve had to convert our Enrichment Resources to work (and often work better) in the new system. As a result of this, some previously published Enrichment Resources will not be available until we create them again for the new system. 2018 is earmarked for creation of our new Primary School content. So previously available Enrichment Resources will not be dealt with now until 2019. If you were using some of the previously published Enrichment Resources that have not yet been created for the new system and would like access at least to the old teacher guide, please contact us. 

In purchasing KWL Digital for your school, you will be given access to specific Enrichment Resources that correspond to the year levels you have ordered for. Details below…

KWL Enrichment Resource Year Level Access
Elements of Belonging Years 7 & 8
Origins of the Liturgical Calendar Years 7,8,9 & 10
Human Experience of Reconciliation Years 8,9 & 10
The Challenge of the Reformation Years 9 & 10
Church Councils: The Changing Church Years 9 & 10

I’ve ordered KWL Digital, what happens now?

If you’ve ordered KWL Digital, we will send you an email asking you to supply us with your school data. We will also ask you to nominate a date when you want students and staff notified (emailed) with their access credentials and instructions. If you’re ordering for the first time, you may wish to forward RE Staff data to us immediately after you’ve placed your order so your staff can familiarise themselves with the resource prior to the start of the new school year.

How do I supply data?

The data needs to be supplied to us preferably in an Excel spread-sheet. (you can also supply a CSV file if you wish) You can use the Excel data template or your own file. Either way, you need to provide the following information:

  • Student/Staff First Name
  • Student/Staff Surname
  • Student Email (must be school based)
  • Student Year Level (or ‘Staff’)
  • Generic School Password (or individual passwords)

Staff are given access gratis, to all year level content.

When do I get my invoice?

KWL Digital Orders – Once we have received all the student data we will adjust the numbers and bill you accordingly, this will generally be in March unless otherwise requested.

Textbooks – You will receive an invoice when your order has been dispatched.

When do I have to pay?

KWL Digital Order – we will invoice you after all the student and staff data has been received, this will generally be around March. You will have 7 days from when the invoice was created to pay.
Textbooks – you are not required to pay until after your order has been dispatched. You will receive an invoice when your order has been dispatched, you will then have 7 days from when the invoice was created to pay.

Can I add extra staff/students after being invoiced?

All staff accounts are gratis so we can add extra staff at any time.
We are more than happy to add additional students during the school year. Where appropriate we will send a second invoice towards the end of the year.

Can I purchase any KWL products just for myself?

We do not sell to individuals as we are a wholesaler. You can order through a parish or a school and arrange payment through that organisation, alternatively please click here for a list of resellers.

Can I purchase just for staff?

No. Access for staff is free of charge but only alongside a legitimate school order.

What consists of a legitimate KWL Digital Order?

A KWL Digital purchase must include at the very least, either,

  • An entire year level of Year 7,8,9 or 10 OR
  • Any fraction of year 11 or 12.

Does access to KWL Digital content expire?

Yes. KWL Digital access is an annual subscription. Content is disabled at the end of the yearly subscription period.

For each year a new order will need to be placed by a staff member from your school. Orders can be placed here:

We ordered last year, do you still need our data?

If you’re renewing your subscription for the following year, we’ll give you the option of ‘rolling-over’ your existing data (and supplying year 7s and new staff) or supplying us with a fresh list.

Does my access to KWL Digital content expire?

For textbook prices please visit the products section of our website or go directly to the order form. You will be able to see how much your order costs by filling out the order form.

Will you ship / fulfill orders outside of Australia?

Print – Yes. We do ship textbooks to organisations outside of Australia. For a quote including shipping costs for textbooks please email us at support@retexts.freshdesk.com. Please note that all prices will be in AUD.
KWL Digital – Yes. We fullfil orders for KWL Digital for organisations outside of Australia.

Do you have a PDF version of KWL Digital?

As of 2018 the use of PDF’s will be scaled back. As a general rule, the PDFs will not be available to schools for 2018, unless a compelling reason is presented and you will need to Contact Us. We aim to decommission the PDFs completely at the end of 2018.

Troubleshooting

How do I reset my password?

  • visit https://app.kwl.com.au in a browser or launch the app on the iPad,
  • select “forgot my password” at the bottom of the login dialog box,
  • enter the username associated with your account to send a reset password email,
  • head to your inbox and locate the email from “retexts@cam.org.au” select “change my password” within the email,
  • enter a new password for your account and submit.

“This account has no active subscriptions to KWL” Why am I seeing this message?

KWL Digital access is subscription based. If you are receiving this message it may be because your subscription period has ended and is yet to be renewed. If you have purchased KWL and still are receiving this message please do one of the following:

  • If your school has purchased directly with us please contact your Religious Education Leader.
  • If you purchased through a reseller, you will need to contact them directly.

What does the option to sync KWL content for offline access mean?

When using the KWL Web App via a browser, there is an option to sync the content so you can access it uninterrupted even when you are not connected to the internet. To be able to use this feature, you need to be on a compatible browser and you should give permission to the Web App to sync content when it prompts you.  

Note that content synchronization can take a few minutes depending on your internet connection speeds. Once a resource has completed synchronising, you should get a small tick icon next to the year level content name on the Home screen.

Why am I not able to access the KWL content offline?

If the offline sync feature is not working for you, try the below steps to resolve the issue:

  1. Ensure that you are using one of our recommended browsers to run the KWL Web App. To get a list of recommended browsers, check our devices FAQ above. If you are on an iPad make sure you always use the KWL iPad App which is optimised for iPads.
  2. If you are using one of the recommended browsers and still do not have offline access, you may need to give the Web App permission to sync content. To do this, when you are logged in, click on the Menu button and then navigate to Settings -> Sync KWL Content for Offline Access. If the radio button is off, click on it. You will be prompted whether you want to enable syncing. Click on the “Start Syncing” button to start the sync.

Why can’t I see my in app purchases? (iPad)

If you have purchased KWL Digital titles through the app store on an iPad and can no longer see your purchases, please Contact Us.

Technical Information

Google SSO Requirements

The document below contains instructions for SSO Integration with KWL Digital.

Google SSO Integration with KWL Digital

App URL Requirements

The document below contains URL requirements for the KWL Digital App.

KWL Digital URL Requirements

How should I display KWL on my website?

The document below contains branding guidelines for KWL. Please review the document and request any assets you require.

KWL Design Guide