What Personal Information About Customers Does the RE Texts Agency Gather?
In Purchasing the KWL Digital Publications, we need some of your personal details in order to provision access credentials for the KWL Digital Publication Folios. Here are the details of the data we gather.
- Your name, your personal school email address, a password and some geographical data of your school location.
- Analytical data on the use of the Digital Folios; number of downloads, device used, operating system version and number of instances of folio views.
How long does the RE Texts office retain account information?
An account is no longer active when it reaches the end of the subscription period (usually Feb of the following year of the order) and no subsequent request is made by a school or Reseller to continue activation of the account.
Once an account is no longer active in our system, it remains dormant in the Entitlement Server (in Australia) for 7 years and is only ever referred to for anonymous statistical and analytical purposes. Correspondence with that email address only occurs as a result of an order from a school or reseller and no communications occur with an account that is no longer active. The analytical data we collect is for the big picture. We are unable to supply any individual with analytics pertaining specifically to their account.
Does the RE Texts Agency Share the Information it Receives?
We respect the privacy of our customers. At no time do we ever provide your account, contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to fulfill your order.
How Secure Is Information About Me?
Your account credentials are stored on a server in a modern data center in Australia, containing up to date and constant security precautions. Your password is stored in an irreversible encrypted format, which means not even we can know your password; we can only assist in resetting it.
Conditions of Use, Notices, and Revisions
Upon purchase of the KWL digital Publications, any dispute that arise over privacy is subject to our Terms & Conditions found on here …..
Questions about perceived or alleged privacy breach
Should you have any concern regarding your privacy and the collection of data described above, please do not hesitate to contact us by visiting our contact page. In the unlikely event your issue is not satisfactorily resolved with our office, formal complaints can be directed to the Australian Information Commissioner (OAIC)